Services
OUR SERVICES
Content Moderation
A moderation process must be in place for every platform that uses user-generated content. Moderation protects users and brands, as well as protects companies from legal liability. Our content moderation solution allows you to deploy human moderators in-house to review the content on your platform. Our API allows you to integrate with our moderation tool, and we'll take care of everything else. You can either pay per headcount or a volume-based deployment. Get the data-driven content moderation service to make sure your company's reputation improves your company’s goodwill. You can get the best in quality services with the highest precision level delivering excellence in all content Moderation through several stages of auditing and reviewing by our skilled humans.
Content moderation refers to analysing user submitted submissions such as reviews, videos or discussions on forums. The moderator looks after the content and ensures that it can be used appropriately in any form of online space according to the brand's guidelines.
Text moderation: Interactive communities such as review sites or chat rooms, or forums get moderated by their members' content. Text moderation ensures that users only post the appropriate content and have a positive online experience as the brand reputation depends on it. Protect your brand's reputation by flagging content that could expose it to legal or security issues. Failing to do so can impact the user traffic and the online experience for the user: filter comments, reviews, and live chat posts based on predefined criteria.
What is the Text Moderation Process?
Text moderation refers to the removal, approval, or review of user-generated content based on policies and threshold of a company and legal documents from local authorities.
One Moderation is a team of content moderators that analyses content in real-time. Based on predefined criteria, they decide to approve, reject or, in the cases of ambiguous and contextual content, send it back via an API to clients' online platforms.
One Moderation works across multiple time zones, many countries and in more than 20 languages.
One Moderation's content moderation uses human power to guarantee a high level of accuracy. It's always necessary for a human to identify "grey areas" that require a human touch. Clients are guaranteed a double safety net by combining our easy-to-integrate moderation tools and the expertise of our skilled workforce.
What is the Image Moderation Process?
One Moderation is a team of highly trained Associates who moderate images submitted by your users in real-time. They protect your brand's reputation and allow the community to share and post freely. We label harmful content promptly and on a real-time basis based on the guidelines of your online community or predefined criteria set by clients. One Moderation can moderate images before being posted on social media platforms. We can also alter images after posting. We provide tailor-made solutions to ensure that inappropriate photos are either removed or categorised depending on our clients' needs and traffic demographics. Image moderation is so widespread and adaptable. Since images have an extensive visual impact on users and it's convenient to reach the right customers, many brands outsource image moderation to minimise cases where internet users try to disrupt brand reputation or the experience of the online community.
What is the Video Moderation Process?
Billions are uploading videos online. Some videos are inappropriate, offensive, violent, racist or illegal. Unmoderated user-generated content can have a significant impact on the brand's reputation and negatively affect vulnerable groups.
One Moderation understands how important it is for user-generated videos to be streamed on your online platforms as soon as they are submitted. We offer a combined approach to moderate videos and also review the content used in the videos.
Our AI has made great strides over the years. However, we continue to improve our AI algorithms to suit our clients' needs. However, context and subjectivity matter a lot. Human moderators can still be essential to moderating your brand online and ensuring that user-generated content meets the required standards.
One Moderation can cover a variety of video moderation methods:
End to End Moderation: This allows us to watch and listen to all videos from start to end.
Still Image Moderation: This is a cost-effective moderation method. It captures still images at predetermined intervals to ensure the best Moderation.
Comprehensive Moderation This moderation method combines both End-to-End and Still-Image Moderation. It is the best moderation method, and it guarantees the most accurate decisions.
What is the Image Moderation Process?
One Moderation is a team of highly trained Associates who moderate images submitted by your users in real-time. They protect your brand's reputation and allow the community to share and post freely. We label harmful content promptly and on a real-time basis based on the guidelines of your online community or predefined criteria set by clients. One Moderation can moderate images before being posted on social media platforms. We can also alter images after posting. We provide tailor-made solutions to ensure that inappropriate photos are either removed or categorised depending on our clients' needs and traffic demographics. Image moderation is so widespread and adaptable. Since images have an extensive visual impact on users and it's convenient to reach the right customers, many brands outsource image moderation to minimise cases where internet users try to disrupt brand reputation or the experience of the online community.
Comment Moderation
Comment Moderation is essential to increase your online traffic and boost your online reputation too. Encourage forum and website visitors to interact with you by commenting on your articles or products/services. Customers and potential customers will feel confident in their talent. However, many comments could be unethical or not in line with the content submission guidelines.
You can opt for content moderation outsourcing to have us validate every comment on your forum or site before it is published. We follow applicable norms and strict guidelines to ensure that only relevant content gets published on your website.
Audio Moderation
Although voice chat doesn't allow for spelling changes, it does provide other valuable cues. It's possible to estimate age, gender, ethnicity and body type by listening to the voice. Modulate designs ToxMod to use these signals. However, we are acutely aware of the limitations of such classification methods and the possibility of stereotyping. To mitigate this problem, we include several signs, such as speakers' word choices and behavioural characteristics. Audio Moderation allows us to make highly accurate predictions.
Profile moderation
You can access your profile moderation tools to review your posts and manage comments on social media platforms and other online places. To access your profile moderation tools online, go to your profile and click Other Options. Then select Profile Moderation.
One Moderation offers you the best experience of your profile.
Customer Support
No matter how big or sophisticated a business is, customer service is vital. It is pivotal that every interaction has to be positive and productive in this era of relationship marketing. Find out how partnering with a trusted Business Process Outsourcing (BPO)company can give you a significant advantage over your competitive brands.
Why do customers choose to outsource the service?
Outsourced service does not mean doing things cheaply and giving customers a below the belt experience. Because of their poor reputation, the outdated offshore call centres or BPOs are closing. Niche-specific companies that employ highly-qualified specialists are replacing them. Customer service outsourcing today is all about satisfying the customer's needs and providing the finest services. Our success lies in the fact that we, as teamwork for our clients, consider several perspectives before innovating ideas in the market. We enable our clients to transform into better and improved performance.
